People are mad as Hell and you have a right to be. In today’s screw or be screwed economy, many firms that once upon a time provided outstanding Customer Service have now taken a deaf ear to the screams of thousands of customers who are crying for help. In today’s world of crappy customer services, finding a LIVE customer service person to speak to regarding your service or product issues is becoming nothing more than an exercise in frustration and futility.
If you CAN ever reach a live person — it’s often a call center in Pakistan or India. They’re nice people, but you can’t understand them 50% of the time.
If you DO manage to find a customer service number you often never reach a live person and you get routed to the “Sisters of Voice Mail Mercy.”
Many customers endure bait and switch tactics. Service installations dates are not being kept. Promises are being broken. And you… the consumer are simply paying too high a price. Once you buy a product or service — getting decent customer service should be an an automatic entitlement. But for many online purchases being made today… this just doesn’t happen every day. American companies cut customer service and force you to use a bulletin board. Or you get sent to their Facebook page where you can get another customer to help you. This isn’t customer service… THAT’S Customer Circus.
You don’t have to put up with this. You have a voice. Consumer Vigilante-ism is here. You can fight back and you can get large giants to listen… even FIX their customer service problems. It was done with Comcast last year.
In October 2008, Bob Garfield of Advertising Age declared victory against Comcast with the website; ComcastMustDie.com. In one year, the blog posts of thousands of customers finally got Comcast to change their customer service policies and they began to fix their problems.
customercircus.com is quite simply — the next logical extension of the same idea.
Consumers deserve good customer service and this forum is dedicated to that purpose. So please feel free to Fight Back until you Hear Back. This website Blog will grow and take shape over the next few months and I encourage you to help me keep this blog running. Click the contact button, email me and let me know how I can help.
And TELL a friend.
– Bart Wilson