Bob and I did the first radio call in on Comcast on a cold December night two years ago. We had an all star line up on the show including Mona “The Hammer Lady” Shaw, My Damn Channel’s Harry Shearer, In January, I think it’s time to see just how much progress Comcast has made. Are they COMCASTIC? Is your Dish service DISHriffic? Let’s find out.
I am proposing we invite a few Comcast Executives to be on the radio show, which will give some of you a chance to call in and ask them questions about your Cable service, your Triple Play Package, or just to vent or rant about how good or bad you’ve been treated, over-promised or lied to.
Please blog your comments below and let me know some of the questions you want me to ask on the next radio show.
I’ll email everybody a few times in advance to let you know of the call in date for the radio show.
Remember; If you’re Fed Up with Crappy Customer Service, if it’s Smelling a lot like Customer Circus… then Talk Back until you hear back.
– bart
May 16th, 2013 at 8:57 pm
My daughter moved recently, from a place near to me to a place nearer to me. Her Comcast service had been in her (now) ex-roommate’s name. She wanted to schedule a cable installation, since she is so close she can share my Wi-Fi connection.
They scheduled it for last Friday afternoon. It turned out the coaxial wiring in the new place is bad, so it was scheduled for the following Friday – tomorrow.
She talked to them again to confirm the installation, and was told they needed TWO sessions, one at 8:30 in the morning, and one for late afternoon – a split visit! She told them it was her day off and she didn’t fancy spending all day dealing with Comcast, and they tried to reschedule for NEXT Friday – as if they only do installations on Fridays!
She told them to forget about their cable, because they didn’t seem to want her business very much. They made no further attempt to accommodate her. They had no enthusiasm for her business as a customer.
April 23rd, 2013 at 4:34 pm
We had abandoned Comcast for eveything, but internet service. However, we had a chronic problem with dropped calls with Vonage due to firewall conflicts so we switched telephone service back to Comcast. Without informing me,let alone getting permission, they changed our phone number, effectively eliminating our phone service. After 5 hours on my cell phone talking to various technicians and “customer service’ people, the results were 3 disconnected phone conversations and three different explaintions about what the problem was and how and how quickly it could be fixed, nothing was ressolved. At one point they blamed Vonage for not releasing mmy phone number. I called Vonage and they were very cooperative, but they couldn’t release the phone until Comcast contacted them and verified that a transfer would be made. As of this morning Comcast has still done nothing other than say they would take care of the problem within 2 weeks. As of today (2 1/2 days later), I still have no phone service that I can use, just another promise that they’ll try to expidite the process of restoring my phone number within 48 hours or less. I have asked to speak to a supervisor or manager and been told that none was available.
April 18th, 2013 at 11:35 pm
At least you have service. I have signed up 3 times, beginning in July 2012 and still do not have service. I have had a half dozen people say they “understand my frustration” and will get it straightened out. Still waiting, and no calls from anyone.
April 18th, 2013 at 1:14 pm
I just switched to Comcast business internet from home service – only way Comcast would provide a static IP address.
I stated clearly to the Comcast rep that I wanted to use my own, top of the line modem, and not rent the Comcast modem. He stated that was no problem, and that I should sign the agreement with the rental included, then disconnect the Comcast modem, install my own, and return the Comcast modem to the local Comcast office.
Now Comcast customer service tells me it’s impossible to use my own equipment – is someone lying, or are they just incompetent??
March 12th, 2013 at 9:26 am
I have been trying to switch to Comcast business since June, 2012. During this time I have signed agreements and made phone call after phone call. I have been given excuse after excuse from “your rep dropped the ball”, “they (more than one) are no longer with the company”, “You are in rescheduling” — to “We are waiting on a power source” which the person at Comcast didn’t know what that means, but will check and call me. She did not.
Then I was referred to a supervisor, Jennifer Grosso who was in a meeting. I left messages on her voice mail and emailed her. No response!!!! They can buy NBC but they can’t hook up a phone.
Dale Branham
December 3rd, 2012 at 10:29 am
A Comcast service person came by our house to deal with a spotty television signal back in August. He disconnected all of the cable lines in our 4 story row house except for one room on the second floor and tore our splitter board out of the wall. They charged us $33 for this service. We have been trying to get someone to fix the problem ever since. Another service person cam by, looked at the board said he couldn’t fix it and left. He charged us $30 for that service as well. I have been calling several times per week for the past couple months and no one will return the call. Well, one guy did call and leave a message….on the wrong number. I returned his call, but he never got back to me. (I left half a dozen messages for him.) This is the worst customer service that I have ever experienced. To sum up…..they damaged our home, charged us for doing so, charged us again for a service visit, but didn’t fix the damage,ignored complaints about the damage, promised over and over to have someone call and come by to rectify it, and refuse to do anything about it. This company is the pits.
And if Comcast really is watching this blog…my account number is 09529 100699-04-3. Thanks for wasting my time you awful company.