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Bob and I did the first radio call in on Comcast on a cold December night two years ago. We had an all star line up on the show including Mona “The Hammer Lady” Shaw, My Damn Channel’s Harry Shearer, In January, I think it’s time to see just how much progress Comcast has made. Are they COMCASTIC? Is your Dish service DISHriffic? Let’s find out.
I am proposing we invite a few Comcast Executives to be on the radio show, which will give some of you a chance to call in and ask them questions about your Cable service, your Triple Play Package, or just to vent or rant about how good or bad you’ve been treated, over-promised or lied to.
Please blog your comments below and let me know some of the questions you want me to ask on the next radio show.
I’ll email everybody a few times in advance to let you know of the call in date for the radio show.
Remember; If you’re Fed Up with Crappy Customer Service, if it’s Smelling a lot like Customer Circus… then Talk Back until you hear back.
– bart
May 10th, 2012 at 7:04 pm
for six months i had been doing everything i could to fix my credit score so that i could get a preapproval for a home loan. i timed everything perfactly for my preapprove and appartment lease ending. i found a perfact home and jumped on it. come to find out after being a loyal comcast customer for over a year they sent a $50 billing error to a collection adj. and it ruined my credit creating a snow ball effect and costing me hundreds of dollars in appartment rent and a home next door to my mother. when i contacted them i was lied to about people contacting me and them correcting the issue. i want to drop them as my tv and internet provider but im in a 2 year contact and i still have a year left. i cant believe paying loyal costumers are treated this way
April 17th, 2012 at 8:18 am
Despite the fact that I have been hung up on by their service reps, in addition to being argued with and placed on hold for inordinate amounts of time, the ONLY thing I want from them at this point is my $143.00 refund. I canceled my service on 02/03/12 and it has been 2.5 months. I forgot to make a payment in the first month or 2 after we initiated service (which we had for 2 long, miserable years) and they disconnected our service within 2 days. Why is it that I have to wait 2.5 months for a refund that they owe me? I have tried the @comcastcares account to resolve problems, which worked until I canceled my service but now they don’t answer. They have called twice after I have sent emails and told me that the “check was in the mail” but I still have not received it. Not that I wouldn’t like to have the money but at this point, it has become the principal. How many people have they ripped off that have just let it go? They should not be allowed to get away with this.
April 12th, 2012 at 5:00 pm
Comcast has recently put a new customer service group into action to answer complaints called Comical Cast. It is derived from the companies top Village Idiots who have been there five years or longer.
April 5th, 2012 at 1:54 pm
Comcast is the absolute worst in customer service, hands down. Called them today about my Internet not working. I was disconnected the first time. The second time, the rep told me he did not see where I had Internet service through Comcast; he needed to conference in someone from Sales to get it straightened out. Suddenly, I am connected to someone in billing (?) who confirmed that I do, indeed, have Internet service on my bill, then transferred me back to the Internet Support incompetents. The last rep listened to NOTHING I said, took me through the most meaningless exercise of reading numbers off of my modem, had no problem telling me what he did not tell me to do, and tried his absolute best to convince me that it was my wireless router causing the issue, not my modem, to no avail. Come to find out, it was the modem, which the rep acknowledged, and then he refused to fulfill my request to speak to a supervisor. As a Customer Service instructor, I will be more than happy to use this experience as an example of what NOT to do. I so wish we had FiOS in our area.
February 27th, 2012 at 10:30 am
Ever try to get help for any of their services? I had an email problem – THEY SUPPLY THE EMAIL PROGRAM – and was told, I had to call Microsoft as Comcast provides no tech support; then they told me to call Dell as it was problem with my computer. Okay, I’m game – I call Microsoft and Dell – both tell me the problem, after spending some time with me to get to the root of my problem – something Comcast didn’t even do, is with my ISP provider who is, yup – Comcast! I call Comcast back. And well, you know the story – if not just re-read this post. And don’t get me started on their alleged high speed internet!!! Recently I get a flyer on why I should bundle all my services with them? Please, they can’t get my internet right, they can’t get my cable right and they want my phone now???
So now on to cable – I was told that I wasn’t getting the HD view because – get this – my TV wasn’t HD compatible. I just bought the new TV not more than a month before the problem started and clearly on the front of the TV it says “HD”. It ended up being the cable box (their equipment). And I had their tech come in and do the hookup for the new TV.
And I have it easy with Comcast. Now we have Verizon doing smoke screens about their great service but we don’t have FIOs in my area – yet. Keep being told it’s coming. SO I figure once they come in, they will low ball their pricing strategy to get Comcast customers to jump ship (I don’t think that will be a problem). Then they’ll jack up their rates to be right up there with Comcast. The problem in my town is we have no competition for cable – oh excuse me, you can get a Dish or just go back to over the air.
One instance I called customer service, they were pretty much useless. When I asked one too many question, the “rep” literally left the phone on the desk. I could hear voices in the office, I kept yelling into the phone to talk with someone and no one ever picked up the receiver – but I heard them in the background, yakking away.
They are pathetic…
February 24th, 2012 at 7:02 pm
Been trying to cancel my service, for a week to no avail!!! I tried working with them. They sent me a notice in the mail, your savings have been extended for another 6 months don’t worry, do nothing will automatically be reflected on next cycle. NOTHING!!! I called, and the reply, we never sent that, but we can get you $80 bundle no contract, try it out don’t like it now I want to cancel, I CANT GET ANY ONE ONE THE PHONE TO CANCEL IN WASHINGTON. Google comcast I get 800COMCAST they say no you have to call the number that just handles Washington cancelletion, call them and they are closed or too busy to take call please hold, what is worse is they ask for a number to call me back on, I leave a number and no call back in the 11 to 27 minutes as promised. Call again, Wait on hold only to be disconnected after 10 minutes!!!! I want my internet just not the video. FAIL COMCAST!!! AND IM WAITING FOR ANOTHER CALL BACK!!! It would be nice if there was a way to cancel service online, no you can only upgrade service!!!
February 23rd, 2012 at 5:56 pm
I have been a long time customer of comcast-192404614695-08-8 we move from atlanta ga to fort myers fl.-comcast give to me if i use comcast bundled they would give to me 300.00 visa card-that was in august2011 it is february 23 2012 and still not got by visa -i have call customer service and get no help-call comcast phila pa.-215-286-1700
i have benn toll that i would get it in october2011 them november 15 2011 and them by december 3 2011them december 27or28 2011 and them january 2012 and them february 6 2012 then call me to say that the visa card will be seen out and will get it in 7 to 10 day it is february 23 2012 just got of the phone with they will call me by fri 24 2012 but in all the time with them they do not call back and–well we will seeon fri if i get a call or not—- thank you barry ignal-239-689-5852 fort myer fl
February 23rd, 2012 at 9:25 am
On February 8, my regular cable TV reception was fine, but a blinking light appeared on my converter box, and I couldn’t access On Demand. The customer service rep said they needed to send out a technician, so one came on the 11th and said he thought I needed a whole new line. He did something to a box at the back of the apartment building, replaced my wall plate and did something to some wires behind that. After that, everything seemed to work OK. However, by 7:00 that evening, the problem had returned.
Another service rep told me that I needed to switch out my converter box (which was less than one year old). I switched it out on the 12th, and that’s when the fun really started. The new box was identical to my old one, and, according to the man at the service center, I should be able to hook it up exactly the same as my old box, and it should be fine. That made sense. However, when I did that, I got a black screen with some blue boxes.
When I called customer service, the rep tried several things on her end without success. Then she told me to start switching my cables around. That made no sense as the back of the box was exactly the same as my old one, and the way it was hooked up before had worked fine for many months. I tried it anyway, but she still couldn’t get it to work. Then she told me that it wasn’t working because there was an outage in my area. Yeah, right. While I was on hold, I called my downstairs neighbor to check, and, sure enough, there was no outage. She kept repeating over and over that it wasn’t going to work because of this alleged outage, and I should call back later when the outage was over.
I asked to speak to a supervisor, and she just kept repeating all this stuff about an outage. I had to tell her 5 or 6 times that I. wanted. to. speak. to. a. supervisor. She put me on hold, said she was getting a supervisor, and, in a little bit, the same woman came back on the line and pretended to be a supervisor! It was exactly the same voice, saying word for word the same thing she had said before about an outage, and she did not identify herself when she came on. When I told her that she was the same woman I had spoken to before, she said, “No, I’m someone different.” No way. Also, at some point in our conversation, she told me that I had to speak to Billing to get my new box switched over. That made no sense whatsoever.
I told her again, repeatedly, that I wanted to speak to someone else. I had to insist on it, several times. Finally a man came on the line, and he was very helpful. He had me hook my box up the way I originally had it, told me there was no outage (surprise!), no need to speak to Billing, and in a few minutes, my service was working OK.
Altogether, I was on the phone with them for about an hour and a half. It was exhausting. I had a service call from a technician, which it turns out I didn’t need; I was advised to replace my entire line, which I didn’t need; and a customer service rep who refused to let me speak to a supervisor. What a joke. It’s time to check out FIOS.