We recently moved from one house to another (one Maryland county to another), knowing in advance it would bring a likely gap of 4 to 8 weeks between houses. As Comcast customers for TV and Internet for 10+ years, we contacted Comcasts’ crack customs service team and attempted in advance to maintain our longstanding email address during the gap with the plan to pickup with similar Comcast coverage when finally moved into the new place.
Predictably, not only was this too complicated for Comcast to handle, it took a ridiculously long and agonizing phone call involving transfers to five, count ‘em, FIVE different “customer representatives” (spanning the globe, of course) before it became clear that our situation could not be addressed.
So…we said: fine, let’s just end our account when we move out. Really?, they said. Yes really, we said. So far so good. We say, “anything else we need to do?” Nope, they say, that’s it — as of such-and-such date your account will be closed. OK.
Except a week later began biweekly phone calls — at all hours, including the evening — a recorded message telling us that The World Will End if we do not immediately return the two cheap-ass converter boxes we had (which their crack service team never brought up when we closed the account; the devices are now in storage with our stuff). The calls continue almost every other day despite our having called the handy 800 number they leave in the message and repeatedly explained our situation (to Filipino reps of a separate company hired by Comcast to handle this, of course). These Comcast bastards really take the cake. Hell will freeze over and I will gladly go back to fricking dial up service if there are no other options before I use Comcast again in our new home.
I have been dealing with this issue since November 2011, it is now February 2012. I order service from comcast that was offered through my apartment complex, it was called
(Bulk Account) I stated that I was a(Bulk Account)customer when I called for comcast to come out and hook up my service. A Bulk Account customer pays there bill to another
subsidry not to comcast directly. Since I have been a client of this other subsidry
comcast has continue to bill me along with the subsidry. I have spent a total of 20 hours on the phone trying to correct this problem, I have been transfered from one department to another and all across the USA and still to no avail no one can correct this problem. Comcast has continue to bill me they even disconnected my service and promise a reconnection fee BUT I AM CURRENT with the subsidry!!!! WHAT IS GOING HERE?
IS THERE ANYONE WHO KNOWS WHAT’S GOING ON?
After waiting almost two weeks, Comcast finally came to install cable/internet. When the installer arrived, he seemed surprised about the amount of work that needed to be done and was obviously unprepared for the job. He had to call in backup for extra boxes that I personally ordered, but he didn’t have. After six hours of drilling holes from the outside in, instead of running cable wires from the main floor, the installer informed me that he hit my main copper water pipe. Not only was it Sunday evening, but a holiday weekend. After wasting my time calling emergency plumbers all over the area, I finally reached a local to come replace the pipe. Since the area of damage was in an awkward location, the plumber was forced to cut a 2X3 whole in the main bathroom. Thanks Comcrap…. I have been speaking with the insurance adjuster, but whom should I contact to ream out Comcast? I am beyond pissed off… They need to hire REAL electricians!
Thanks,
Natalie
i hate comcast.if there was another companty(besides ATT) i would switch in a heartbeat.my cable went out (with the disclaimer about the service would be reinstated momentarily)that was 1 1/2 days ago.i was told that i would have a technichian at my house on sunday(2/20/11) i specifically asked do you work on sunday. i was assured someone would call be before 10:00am
that never happened. i have called 4 times on 2/20/11 with the typical we have to wat fr the tech that makes the appts. to call. i have called again momentarily and no one can tell me why i haven’t been called. my frustation level is at a high level and still no resluts. i have left 2 scathing robo surveys. what else to do exept stew????
I have been calling Comcast about the same issue for 15 years on a monthly basis , since October of last year 2011 ,I have been calling weekly ,if not twice a week . I live in a 3 story condo bldg, the large metal box that houses the cable for my bldg, has a metal cover that is NOT attatched to the box, it weighs maybe 20 lbs .When a customer gets disconnected for non payment ,they simply reach up remove the cover, stand on it ,disconnect a paying customer and reconnect themselves .not only is this a safety issue…but this is OUTRAGEOUS that myself and my neighbors continue to call about this problem,we are constantly being disconnected ,then we have to wait several days for reconnection ,they NEVER show up on time and they REFUSE to re – attatch the cover back on the wall to prevent this from happening again, The tech always states they are an independent contractor and they do NOT have to listen to us at all . We assure Comcast that there is some one available who can speak Spanish , Creole and English, and NO ONE has to be here to let them on the premises to fix this ,yet NO ONE ever shows up !! I just hung up from Comcast, same ole story some will be there to fix it, etc etc, the WORST CUSTOMER SERVICE ON THE FACE OF THE EARTH !!!!!!!!
well, after years of not having cable, I tried again, since they dont require a contract anymore. I chose the self-installation kit, I got it with a note telling me that I was going to get charged in 5 days.
I couldnt connect it because the cable box was locked, and I had to pay them $20 for someone to come and open it, Really? I connected everything myself, why pay them for a minute that it was going to take them to open the box, connect the cable and close the door??? and since they were busy, they said that the next appointment was going to be in APRIL, really??? and they were already charging me, I got 2 bills in January
Needless to say, I returned the equipment, and the girl at the counter said that the bill was settled, which it wasn’t then I got the second bill and I was like WTH? I sent them an email and they said that the account was cancelled, but they still had to disconnect the service, HELLO??? it wasn’t even connected, that’s why I cancelled, and that I should pay the bills and then they would refund me. WHY would I pay it and then wait who knows how long for my check? They finally credited my account twice. No more comcast for me
February 21st, 2012 at 8:16 pm
We recently moved from one house to another (one Maryland county to another), knowing in advance it would bring a likely gap of 4 to 8 weeks between houses. As Comcast customers for TV and Internet for 10+ years, we contacted Comcasts’ crack customs service team and attempted in advance to maintain our longstanding email address during the gap with the plan to pickup with similar Comcast coverage when finally moved into the new place.
Predictably, not only was this too complicated for Comcast to handle, it took a ridiculously long and agonizing phone call involving transfers to five, count ‘em, FIVE different “customer representatives” (spanning the globe, of course) before it became clear that our situation could not be addressed.
So…we said: fine, let’s just end our account when we move out. Really?, they said. Yes really, we said. So far so good. We say, “anything else we need to do?” Nope, they say, that’s it — as of such-and-such date your account will be closed. OK.
Except a week later began biweekly phone calls — at all hours, including the evening — a recorded message telling us that The World Will End if we do not immediately return the two cheap-ass converter boxes we had (which their crack service team never brought up when we closed the account; the devices are now in storage with our stuff). The calls continue almost every other day despite our having called the handy 800 number they leave in the message and repeatedly explained our situation (to Filipino reps of a separate company hired by Comcast to handle this, of course). These Comcast bastards really take the cake. Hell will freeze over and I will gladly go back to fricking dial up service if there are no other options before I use Comcast again in our new home.
February 21st, 2012 at 5:01 pm
I’m having my own fun adventure with Comcast at the moment, with ongoing documentation at http://www.donloper.com/tech-support/why-not-to-use-comcast-internet.html. Enjoy!
February 21st, 2012 at 1:09 pm
I have been dealing with this issue since November 2011, it is now February 2012. I order service from comcast that was offered through my apartment complex, it was called
(Bulk Account) I stated that I was a(Bulk Account)customer when I called for comcast to come out and hook up my service. A Bulk Account customer pays there bill to another
subsidry not to comcast directly. Since I have been a client of this other subsidry
comcast has continue to bill me along with the subsidry. I have spent a total of 20 hours on the phone trying to correct this problem, I have been transfered from one department to another and all across the USA and still to no avail no one can correct this problem. Comcast has continue to bill me they even disconnected my service and promise a reconnection fee BUT I AM CURRENT with the subsidry!!!! WHAT IS GOING HERE?
IS THERE ANYONE WHO KNOWS WHAT’S GOING ON?
February 20th, 2012 at 10:55 am
After waiting almost two weeks, Comcast finally came to install cable/internet. When the installer arrived, he seemed surprised about the amount of work that needed to be done and was obviously unprepared for the job. He had to call in backup for extra boxes that I personally ordered, but he didn’t have. After six hours of drilling holes from the outside in, instead of running cable wires from the main floor, the installer informed me that he hit my main copper water pipe. Not only was it Sunday evening, but a holiday weekend. After wasting my time calling emergency plumbers all over the area, I finally reached a local to come replace the pipe. Since the area of damage was in an awkward location, the plumber was forced to cut a 2X3 whole in the main bathroom. Thanks Comcrap…. I have been speaking with the insurance adjuster, but whom should I contact to ream out Comcast? I am beyond pissed off… They need to hire REAL electricians!
Thanks,
Natalie
February 19th, 2012 at 2:52 pm
i also hate corporate america with the arrogance and entitlement that is shown, with no empathy for the people that pay their bills
February 19th, 2012 at 2:50 pm
i hate comcast.if there was another companty(besides ATT) i would switch in a heartbeat.my cable went out (with the disclaimer about the service would be reinstated momentarily)that was 1 1/2 days ago.i was told that i would have a technichian at my house on sunday(2/20/11) i specifically asked do you work on sunday. i was assured someone would call be before 10:00am
that never happened. i have called 4 times on 2/20/11 with the typical we have to wat fr the tech that makes the appts. to call. i have called again momentarily and no one can tell me why i haven’t been called. my frustation level is at a high level and still no resluts. i have left 2 scathing robo surveys. what else to do exept stew????
February 17th, 2012 at 3:05 pm
I have been calling Comcast about the same issue for 15 years on a monthly basis , since October of last year 2011 ,I have been calling weekly ,if not twice a week . I live in a 3 story condo bldg, the large metal box that houses the cable for my bldg, has a metal cover that is NOT attatched to the box, it weighs maybe 20 lbs .When a customer gets disconnected for non payment ,they simply reach up remove the cover, stand on it ,disconnect a paying customer and reconnect themselves .not only is this a safety issue…but this is OUTRAGEOUS that myself and my neighbors continue to call about this problem,we are constantly being disconnected ,then we have to wait several days for reconnection ,they NEVER show up on time and they REFUSE to re – attatch the cover back on the wall to prevent this from happening again, The tech always states they are an independent contractor and they do NOT have to listen to us at all . We assure Comcast that there is some one available who can speak Spanish , Creole and English, and NO ONE has to be here to let them on the premises to fix this ,yet NO ONE ever shows up !! I just hung up from Comcast, same ole story some will be there to fix it, etc etc, the WORST CUSTOMER SERVICE ON THE FACE OF THE EARTH !!!!!!!!
February 17th, 2012 at 1:33 am
well, after years of not having cable, I tried again, since they dont require a contract anymore. I chose the self-installation kit, I got it with a note telling me that I was going to get charged in 5 days.
I couldnt connect it because the cable box was locked, and I had to pay them $20 for someone to come and open it, Really? I connected everything myself, why pay them for a minute that it was going to take them to open the box, connect the cable and close the door??? and since they were busy, they said that the next appointment was going to be in APRIL, really??? and they were already charging me, I got 2 bills in January
Needless to say, I returned the equipment, and the girl at the counter said that the bill was settled, which it wasn’t then I got the second bill and I was like WTH? I sent them an email and they said that the account was cancelled, but they still had to disconnect the service, HELLO??? it wasn’t even connected, that’s why I cancelled, and that I should pay the bills and then they would refund me. WHY would I pay it and then wait who knows how long for my check? They finally credited my account twice. No more comcast for me