We received a phone call stating they were coming to our office to do a survey of all of our equipment and assess how much money we have to satisfy a debt. They were stupid enough to LEAVE the voice mail recording too which we promptly turned over to the Attorney General’s office. The firm was bogus and was hired by someone we never heard of and was never our client.
Beware of these types of predatory Collection agencies. This act was 100% illegal. Learn more by knowing the facts. the Fair Debt Collection Practices act can work for you. Click here and get the facts.
- bart
February 12th, 2013 at 1:10 pm
Comcast future subscribers BEWARE! When the TV networks changes their systems to digital the cable company was issuing small converter boxes for the TV’s. They did not mention to you that months down the road they will be charging a Monthly RENTAL fee of 1.99 for each box attached to your home TV.
This business practice is unethical and puts a distrust of the integrity of this company.
December 20th, 2012 at 10:23 pm
Problem: Customer Service is not OPEN during the time of day I am available to talk… Therefore As a paying customer I would appreciate the option to make changes to my account online!
Jerby > Hello Paying, Thank you for contacting Comcast Live Chat Support. My name is Jerby. Please give me one moment to review your information.
Paying > My Issue: Customer Service is not OPEN during the time of day I am available to talk… Therefore As a paying customer I would appreciate the option to make changes to my account online!
Jerby > Comcast Customer Guarantee we promise to be here for you, 24 hours a day, 7 days a week to answer questions at your convenience. I hope your day is doing well.
Paying > I should be able to cancel my account 24 hours a day. By not doing so you are forcing me to pay for something I don’t want.
Jerby > I am sorry to hear that. Please be inform that here on the billing support we have limitations to cancelling your service as this is to be done by our retentions support over the phone.
Paying > Customer Service is not OPEN during the time of day I am available to talk… Therefore As a paying customer I would appreciate the option to make changes to my account online!
Jerby > May I ask if you have try to call during your break or lunch time?
Paying > jerby, even if it did not take 30 minutes to be transfered to someone competent… I do not have time between 8am and 8pm to call
Paying > this is a very small window for a large corporation making $50+ billion a year
Jerby > I sincerely apologize if this has brought you inconvenience. However, cancelling of service can only be done through calling our retentions support.
Paying > I must attest, you are forcing me to do something against my will. this is a form of prostitution, and therefore illegal.
Jerby > I sincerely apologize if this is your reference, Paying. It may be againts your will due to lack of time, however, that is the only option to cancel your service.