We received a phone call stating they were coming to our office to do a survey of all of our equipment and assess how much money we have to satisfy a debt. They were stupid enough to LEAVE the voice mail recording too which we promptly turned over to the Attorney General’s office. The firm was bogus and was hired by someone we never heard of and was never our client.
Beware of these types of predatory Collection agencies. This act was 100% illegal. Learn more by knowing the facts. the Fair Debt Collection Practices act can work for you. Click here and get the facts.
- bart
August 19th, 2011 at 3:09 pm
I have been using Comcast for there services for a little over a year now. When i set up my services i got the 12 Mbps internet and also i got the basic cable package. I wanted a bit faster internet so on top of the 12 Mbps i added 10 Mbps to it to total 22 Mbps. This was added on for only an extra $22 a month with my bill totaling around $125 a month. When i got on the internet for the first time i did a speed check and the results were 22 Mbps then it would drop within about 1.5 seconds to exactly 12 Mbps. I had always thought that the problem was on my part because i had an outdated rougher and an older motherboard in my PC. Over the coarse of the year after first starting the service i had finally replaced everything on my end that had to do with my internet connection. The problem still persisted never getting above 12 Mbps. I got on live chat with a Comcast “rep” witch after she looked over my account said that there were two internet codes on my account… one was for my 22 Mbps that i have been paying for for over a year now and another code for 12 Mbps. The rep then deleted the code and reset my modem from her end. Once she finished up she told me to do the speed test witch turned out great…. I was now getting my full speed! I was so happy but now the only problem that i had was my over paying for the year that i have had the service. The rep said it would be no problem and she gave me a number to call for the billing department.
The next day i called the billing department and that rep saw what the problem was after looking over my chat with the rep the previous day and she offered a refund. The refund would span over the next YEAR AND A HALF…. yes thats right… she offered me $20 a month for 6 months then $10 a month for 12 months off of my bill. I declined the offer and so she had to put me on hold for a supervisor. I guess the problem was escalated because of the amount of money witch was $240 for the $20 extra a month for 12 months i had payed. The rep got back on the phone and said i would get a call from the sup. the next day.
The third day i got a call from the supervisor. She reviewed the notes on my account and then started asking me questions like i was in an interrogation for committing a crime. she wanted to know why it took me a year to get my internet speed problem resolved…. i told her as she can read in the transcript from my live chat that i thought the problem was with my equipment. ( wireless router or my motherboard) and after i finally got it all replaced i still didnt see a change in my internet speeds so that is why i got on live chat and the rep told me about the extra code in your systems. The supervisor i had to explain my problem to again then told me that she did not think that i was going to get a refund because there was no proof that it was there fault and it took me a year to get it fixed. I guess that is when i went off…. lol She then got off the phone to talk to her supervisor. Once she got back on she said that she had put a claim in and that i will be hearing from the department the next day. She also guaranteed that if i did not hear from the department then she would personally call me that day to take care of the situation. I did not believer her so she gave me her name and ID NUMBER witch is (((((((((( Amia ID # 2z6)))))))).
It is day three of waiting on Amia ID # 2z6 and or the claim department to call me. Also my wife witch is also on the account called and filed a claim with the billing department. She is supposed to hear from them tomorrow…. lol
I will get this resolved and i really dont care what it takes.. To me it is about PURPOSE now.
ACC # 8220177091238116
July 26th, 2011 at 11:34 am
Well it all started on June 4, 2011 when we moved to an apartment that did not offer DirecTV, I must say now oh how I miss my DirecTV. First equipment sent was 12 days late, next the ‘self install package’ didn’t work due to faulty equipment and ComCast had turned off the connection. So they offered to send someone out, of course for an additional charge, we insisted the service call be FREE. So they agreed after 42 minutes of arguing with us on the phone. The person who did come to our home discovered that ComCast had disconnected the box when the other person moved out. Keep in mind these are aparmtent homes, so if someone moves out and disconnects obviously shortly someone else will be moving in more than likely. Next, 2 more weeks to get new equipment to replace the faulty equipment. Next, I paid the initial bill online and yes they messed that up too, credited it to another account, which I did not know until my service was disconnected. I called and a customer service rep. said, we are sorry we cannot look for that it will need to go to our accounting department, that will take 5 – 7 days due to the number of concerns before yours. Here’s the kicker – during that call I went ahead and with good faith paid another $150.00 (which was more than what was owed, but I thought what the heck, I will have a credit now, once all of the other credits they have given me show up. Much to my dismay they withdrew $250.00 from my checking account. So, now I am out an extra $100.00 2 bounced check fees. But, I have to WAIT another 5 – 7 days for resolution. COMCAST MUST BE PUT OUT OF BUSINESS!! THIS IS RIDICULOUS THEY TAKE ADVANTAGE,THEY HAVE NO ETHICS, AND THE SERVICE IS HORRIBLE.
April 12th, 2011 at 8:11 am
1. Unethical Collection companies are a disappointment in general. The people behind these companies should pilloried in front of their homes, every day.
2. Derpa Derpa, Is Comcast offshoring responses to Comcast gripes in completely wrong sections?
March 5th, 2011 at 4:11 am
I am very angry that Comcast has these websites that advertise for 99 dollars a month for 12 month and below on the page it says for comcast customers only. The top of the page say Comcast and authorized dealer. The page says to “find your state on the list.” Well I found my state and my city, but its not the 99 dollars the ad says.Is that false advertising? It sure as hell is misleading to people. I want the State of Ma. to change laws like they did to allow a fair competitive car insurance. Comcast should not be shoved down our throats here in Salem when there are better deals out there!
January 17th, 2011 at 12:32 pm
Congrats Eric, you managed to post your Comcast gripe in the completely wrong section!
January 15th, 2011 at 7:38 pm
Comcast is the worst company I ever used.The customer servince is clueless and no one ever knew anything about our account.I had to file a dispute with another department and wait 3 weeks for them to take the NHL network of my bill>Like two hundred and some bucks for a network no one in my house ever called in to order nor did we watch a hockey game all season?They are the absolute worst.We we with dish network.Forget about comcast they will be in the ground I guarentee very soon.